Shipping & Returns

Shipping & Returns

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DELIVERY & SHIPPING:

  • Orders received before 12.00 noon Mon-Fri are usually despatched on the same day.
  • How long does delivery take?
  • Generally you should receive your order within 2-3 days to Mainland UK and 5-7 days to Rest of World
  • Please note that personalised orders can take an additional 5-7 working days and up to 10 additional days for engraved orders.
  • During busy periods such as Sale time, Valentines, Mothers Day, Fathers Day and Christmas, please allow an additional 1-2 days for despatch.
     

Returns & REfunds:

  • All products must be returned within 28 days - an issue will only be issued should the swing tags still be in tact of the bag and there be no sign of use. 
  • Sale Items can be exchanged, however cannot be refunded.

Do I get a manufactures warranty?

  • All products are covered for 1 year against manufacturing faults from the day of delivery.
  • In the event that a product fails (excluding normal wear and tear) including all stitching, zips, metalwork, handles or corners, you can return it to us for repair or replacement. Once we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.
  • Please be aware that our turnaround times for product repairs can take up to 6 weeks to complete. 
  • All product repair requests received during this time will commence immediately after this period.