Frequently Asked Questions:

How do I amend my order?
Please note that we cannot change any orders after they have been personalised or despatched.

Can I cancel my order?
To cancel your order, please contact love@londonvelvet.co.uk who will be happy to help you

Change I change my delivery address?
If you wish to change the delivery address of your order, please contact love@londonvelvet.co.uk immediately.

I haven’t received an email confirmation?
You should receive an order confirmation email within an hour of placing your order.

If you do not receive this email it may have been caught by your SPAM filter, or there might have been a typing mistake when you entered the email address.
If a confirmation email has not been received within 24 hours, please contact love@londonvelvet.co.uk

Leather colour disclaimer:
Every effort is made to ensure the colour and texture of the product images displayed on our website are as close as possible to the colour and texture of the product you will receive.

All of our products are handmade from quality natural leather therefore slight variations in the colour and texture of the leather are subject to change from hide to hide. This is part of the natural beauty of leather.

Please also be aware that every mobile, tablet, laptop and pc screen has individual colour, brightness and contrast settings therefore the actual colour of the product may vary slightly from your monitor/screen.